Legal & Policies

Privacy Policy

Vicky’s Cleaning Solutions LLC respects your privacy. We collect only the information necessary to provide services, respond to inquiries, and schedule cleanings.
We do not sell or share personal information with third parties, except when required by law.

Information We Collect

We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Service address

  • Any details you provide when requesting a quote or contacting us

How We Use Your Information

Your information is used only to:

  • Respond to inquiries and provide quotes

  • Schedule and manage cleaning services

  • Communicate updates or service confirmations

  • Improve our customer experience

We do not sell or share your personal information with third parties, except when required by law.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access or misuse.

If you have questions about this policy, please contact us directly.

Service Terms

By booking or using our services, you agree to the following:

  • Services are based on information provided by the client.

  • Pricing may change if the condition or size of the space differs from what was described.

  • Clients must provide safe access to the property.

  • Pets must be secured during service.

  • We are not responsible for pre-existing damage, wear, or fragile items.

  • We reserve the right to refuse service if conditions are unsafe or unsanitary.

Service Disclaimer

While we strive for excellent results, we do not guarantee the removal of all stains, odors, mold, or permanent buildup.
We are not liable for damage due to normal wear, aging surfaces, or improper installation.

Cancellations & Rescheduling

We ask for at least 24 hours’ notice for cancellations or rescheduling.

  • Late cancellations or no-shows may be subject to a fee.

  • If our team cannot access the property at the scheduled time, a service fee may apply.

Satisfaction Policy

If you are not satisfied with your cleaning, please contact us within 24 hours of service completion.

  • We may offer a re-clean of the affected area.

  • Re-cleans are limited to the original scope of work.

  • Refunds are not guaranteed and are issued at our discretion.

Payments & Pricing

  • Payment is due at the time of service unless otherwise agreed.

  • Pricing is based on size, condition, and service type.

  • Additional charges may apply for heavy buildup or extra services.

  • Prices are subject to change.

Website Disclaimer

Information on this website is for general purposes only and does not guarantee service availability.
Use of this website does not create a service agreement until confirmed by us.

Contact Information

📞 Call or Text: (209) 307-0130
🌐 Website: www.vickyscsll.com